PAYMENT & DELIVERY

I don't want to send my credit card details over the Internet, how else can I pay?

There are many ways you can pay for goods from Calverton Greens other than online credit card payments. Once you have completed your online shopping you will be asked how you wish to pay for your goods. You can choose to pay via Paypal.

Why will you only deliver goods to the credit / debit card holders address?

This is a method of fraud protection used to protect our customers. This way we are sure that the person that is paying for the goods receives the goods.

DELIVERY

How long will my order take to arrive?

Most UK orders are delivered within 3-5 working days, stock permitting. We would like to promise our customers that all orders are delivered within time frame as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. If you are desperate for your order, telephone us on 0115 9653480 and we will see what we can do. We always do our best for our customers.

What happens if I'm not in when my delivery comes?

The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then leave the parcel in the nearest depot for you to collect the fallowing day. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them.

How much does a standard delivery cost?

If you spend £35 or more, standard shipping is free. Otherwise, for £4.99 you can have your goods dispatched within 24 Hours (Monday to Friday) - regional and heavy item surcharges apply.

I need to have products delivered to me by tomorrow - is that possible? (Coming soon)

If you order before noon (Monday to Thursday), we'll arrange next day delivery for a total cost of £14.95 - regional and heavy item surcharges apply. We can also do a Saturday delivery for £24.95 or a Sunday delivery for £19.95 (again, regional and heavy item surcharges apply and you need to order before midday on the Friday beforehand).

My order is incorrect. What should I do?

In the unlikely event of this happening please contact us at your earliest convenience on our freephone number 0115 9653480 or email us to sales@calvertongreens.co.uk and we will endeavour to help you.

My products were damaged in transit. What should I do?

All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience on our number 0115 9653480 or email us via this site and we will endeavour to help you.

I did not receive any instructions with my products. What should I do?

If you do not receive the appropriate instructions with your goods please contact us on our freephone number 0115 9653480 or email us to sales@calvertongreens.co.uk and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have.

I am not happy with my purchase. What should I do?

We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.

RETURNS

Do you accept returns?

We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in, in original packaging. We also request that you have your receipt with you when you return the item to us. A 30 day limit applies to this guarantee. If goods arrive in a damaged condition you must inform us within 7 days.

IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

How do I return my items?

To start the returns process, please call 0115 9653480. Please note that Calverton Greens accepts no responsibility for items that are lost in transit. If you choose to send your return via another postage method then it is your risk if your item becomes damaged or lost. We recommend that you use a “signed for” and insured delivery method to protect yourself against any loss.

Who pays for the delivery of returns?

If you buy goods which are faulty or have an unsuitable specification which was not apparent from our website, we will cover the cost of return. We will arrange collection of these goods and we will replace the goods or refund any money paid (including initial delivery). If you are having a replacement item, returned items will be collected at the same time new items are delivered.

If the goods returned are in full working order, and the reason for return is your own mistake or own choice, then you are responsible for the cost of carriage. Once we receive your items, your refund will be issued.

If the goods returned as damaged or faulty are found to be in full working order these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.

SECURITY

THE SECURITY OF YOUR PERSONAL AND CREDIT CARD DETAILS IS OF THE HIGHEST IMPORTANCE TO US. WE USE PAYPAL TO HANDLE THE CARD PAYMENTS.